At QPS, we offer a variety of jobs from four divisions: Light Industrial, Office Clerical, Skilled Trades and Professional. In a previous blog, we highlighted one of our Production Associates positions here. This entry will focus on our Customer Service positions at QPS. Read more to learn about the responsibilities, requirements and benefits of this position.
Customer Service Representatives can be found in nearly every industry, from retail and manufacturing to call centers and banks. According to the Bureau of Labor Statistics' Occupational Outlook Handbook, the estimated growth rate for Customer Service Representatives by 2024 is 10% - higher than the average growth rate of all occupations at 7%. With the various industries that offer this position, job duties of workers in this role will vary across the board.
Not all Customer Service positions that we offer at QPS are entry-level. For the openings that are, the hiring company will provide new hires with the necessary training to meet the expectations of the position. Generally most companies seek candidates with some sort of related experience. Customer Service experience and skills are innumerable in value. The abilities required and developed in a Customer Service role are transferable skills that can be utilized in different fields.
Job duties will vary depending on the industry and company. For the most part, Customer Service Representatives have a primary duty to answer questions and relay information about the company's products and services to customers. Customer Service Representatives are expected to maintain positive relationships with clients and customers.
At QPS, we look for candidates who are motivated to making sure that the customers they work with have the best experience possible. A quality candidate in this role will have the ability to relate to customers, understand the customer's situation and have the motivation to reach a resolution.
As QPS also works with many manufacturing companies, other job duties of Customer Service Representatives may include working with blueprints, divisions, bill of ladings and more.
Soft skills are crucial to this role. Knowing how to engage and connect with people is essential, especially when sustaining the relationship between a company and its customers. An outgoing personality along with excellent communication skills, and the ability to maintain a positive attitude and be relatable is important to succeed as a Customer Service Representative.
Experience-wise, the minimum requirement will differ depending on each hiring company. Experience in the specific industry itself is typically preferred as it is much easier for companies to train new hires who have an understanding of what they do. Basic computer skills are also important to have.
If you do not have the necessary experience, finding a job that will require you to work with customers and clients on a daily basis is a good place to start. In addition, a stable work history and longevity at a past job can be decisive in demonstrating to potential employers that you are worth the time and investment to train if hired.
The skills that are utilized and developed in the Customer Service role are useful in all different fields. As a Customer service Representative, you cultivate the ability to communicate with all different types of people. Additionally, the ability to diffuse situations, create a positive atmosphere and maintain a level head can be useful in a variety of work environments and team collaborations.
Temporary employees who exceed expectations and succeed in the Customer Service positions through QPS may also have the opportunity to be hired full-time permanently.
You can learn more about our open positions by contacting your nearest local office. Click here to find out more.