Position Title: Customer Service Representative
Wage: $22.00 - $24.00/hour
Hours: 8:00am – 5:00pm
QPS Employment Group has a great opportunity available for a Customer Service Representative at a company in Milwaukee, WI. Your contribution will be important to the continued success of our manufacturing company. We strive to provide all employees with opportunities for personal growth and job satisfaction!
Responsibilities include but are not limited to: - Provide product support to customers by taking incoming calls from customers and assisting with parts orders, returns and warranties- Generate quotations and receive and enter orders following through to ensure complete customer satisfaction- Work with Engineering, Purchasing and all other departments to generate detailed quotations for field repairs and upgrades- Process sales orders- Generate RGAs (Returned Goods Authorizations) - Assist with accounts receivable collections when needed
Requirements for Customer Service Representative:- At least five years of customer service experience - Strong technical background- Knowledge of mechanical, hydraulic and electrical systems as well as VFDs (Variable Frequency Drives) preferred- Good computer skills with proven proficiency in Word, Excel and Outlook as well as knowledge of ERP systems (M2K preferred)- Mechanical aptitude with strong communication and customer service skills - Able to work individually and contribute as a member of a team - Strong attention to detail- Good problem solving skills
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?- Access to sought-after positions with leading employers- Dedicated placement specialists who will guide you through every step of the job search process
Branch: West Allis WI