Position Title: Inside Sales / Customer Service
Salary: $45,000-$55,000 per year
If you are looking for work life balance, this is a great opportunity for you. Responsibilities include but are not limited to:- Take incoming calls, emails, and customer service inquiries. - Understand the needs and expectations of the customers and provide relevant solutions.- Process quotes and sales orders in a timely manner.- Provide excellent customer service.- Establish and maintain strong relationships with customers.- Make in-person sales visits to customers; coordinating with the appropriate outside sales rep based on territory.- Collaborate with other departments to better understand customer requirements, promote the sale of company products, and to provide sales support.- Be proactive and seek out opportunities with new and existing customers.- Achieve short- and long-term sales goals.- Seek out continuous learning opportunities to gain further knowledge on the company's core products.- Adhere to follow-up procedures for quotes and orders to ensure total customer satisfaction.- Assist with training of new customer service reps and provide leadership and direction to current customer service reps. Requirements:- Must have manufacturing background to understand the urgency of a machine down and loss to a manufacturer for every hour or day they are down.- 2-3 years Account Management experience.- Excellent Customer Service experience.- 3 years of experience in Inside Sales or Sales support.- ERP Exp. a must – plus if Epicor Profit 21.- Microsoft 365.- Math/Financial experience, specially working with quotes.
Benefits:- Health benefits, Holiday, PTO, Maternity/Paternity Pay, and Onsite Exercise Facility – with full basketball court.
Branch: Rockford IL
About us:QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and the Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?-Access to sought-after positions with leading employers-Dedicated placement specialists who will guide you through every step of the job search process