Position Title: Technical Customer Service Representative
Wage: $22.00 - $24.00/hour
Hours: 7:30am – 4:00pm
We are a proud to be a leader in the design and manufacturing of pipeline video inspection, rehabilitation, and water well Inspection equipment. Our commitment is to be a value-added partner to our customers by understanding their needs and providing solutions to help make them successful. Apply to this 1st shift Technical Customer Service Representative role today!
Responsibilities include but are not limited to: - Process orders, prepare service orders, track bids and resolve billing issues in accordance with company policies and procedures- Answer incoming technical telephone calls from dealers and end users - Provide prompt, accurate information to dealers and customers - Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in the analysis of equipment/systems problems- Provide accurate and timely information regarding the status of open orders to customers and technicians- Prepare assigned reports and correspondence including service logs, open work orders, warranty work, billings, etc.- Address and resolve customer inquiries, problems/complaints regarding products, services, billing, applications, etc. - Communicate with customers, helping to identify product/system failures and root causes of the failures - Read, understand and interpret diagrams, manuals and blueprints - Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers - Enter required information into the computerized systems to create and maintain the customer database- Provide inside support to the outside sales representatives as needed
Requirements for Technical Customer Service Representative:- High School Diploma or equivalent and one to three years related technical support experience- Strong attention to detail - Excellent communication skills- Able to read and interpret documents such as open orders, service logs, diagrams and procedure manuals- Able to prepare reports and correspondence
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?- Access to sought-after positions with leading employers- Dedicated placement specialists who will guide you through every step of the job search process
Branch: West Allis WI