Position Title: Customer Service – 1st Shift
Wage: $22.00 - $25.00/hour
Hours: 8:00am – 5:00pm
Feeling underpaid or undervalued? This could be the position that you deserve!
QPS Employment Group has a great opportunity available for 1st shift Customer Service at a company in Mequon, WI. Apply today!
Responsibilities include but are not limited to: - Coordinate the product/installation of dock equipment, door projects or equipment service- Learn features, benefits, and differentiators of products - Read, analyze and interpret commercial construction drawings and specifications- Generate proposals (determine correct equipment & pricing, solicit installation pricing, calculate freight costs) to be sent to customer/General Contractor- Maintain and update project activity in ACT! Database - Perform follow up calls to General Contractors on open quotes - Generate approval drawings/submittal packages for General Contractors - Review purchase documents for approval - Enter and manage order in JD Enterprises system - Write up and submit equipment orders with manufacturing facilities - Process intercompany and installation invoices - Act as customer contact advising on order changes, order status, ship dates, etc. - Coordinate installations with installers and General Contractors - Generate and submit closeout documents - Dispatch on service/warranty requests and coordinate to completion
Requirements for Customer Service:- Three to five years of experience in customer service, technical support or similar field; working in the commercial industry with General Contractors is a plus- Excellent communication skills- Strong attention to detail- Able to communicate effectively with General Contractors, Architects, Project Managers, installers and other team members - Able to work independently and in a team - Able to work in a fast-paced atmosphere and meet deadlines - Technically-minded
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest and Mid-Atlantic. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?- Access to sought-after positions with leading employers- Dedicated placement specialists who will guide you through every step of the job search process
Branch: West Allis WI