Position Title: Account Services Representative
Wage: $17.00 - $20.00/hour
Hours: 8:00am – 4:00pm
This company in De Pere, WI is more than just a printer, we’re your neighbor—one of the most respected Wisconsin commercial printers for over 85 years. They create integrated print and marketing solutions. They are also a marketing partner—helping maximize your brand to help your business grow. They listen first and then use our capabilities and expertise combined with your goals and objectives to create success. Let’s get you started with this 1st shift Account Services Representative role!
Responsibilities include but are not limited to: - Serve as the subject matter expert to customers from inception to completion of orders - Serve as liaison between customers, sales and the production teams - Maintain responsibility for jobs from the specification stage through completion - Respond to customer inquiries and requests for quotes - Advise customers of alternative sources for production of orders - Familiarize new customers with credit terms and work with Administration team to ensure customer has approved credit- Record job specifications received via telephone for printing jobs, reruns or revisions - Review materials furnished by customers to determine accuracy and completeness- Follow up on customer return of proofs and/or submission of art and copy in keeping with established schedule - Provide necessary data to ensure that customer invoice include all appropriate charges or credits and document relevant information in JDE
Requirements:- Previous customer service and sales experience with a demonstrated dedication to exceeding customer expectations - Previous exposure to commercial offset printing processes and systems is strongly preferred- Bachelor’s degree in graphic design, printing or other related field- Excellent communication, math and interpersonal skills - Creative problem-solving skills and the ability to resolve discrepancies and provide effective solutions - Well-honed time management skills and ability to prioritize multiple tasks in a fast-paced, demanding environment - Proficient in Microsoft Office suite (Outlook, Word and Excel) - Commitment to quality and process improvement
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?- Your choice of temporary, temp-to-hire, or direct-hire job opportunities- Access to sought-after positions with leading employers- Dedicated placement specialists who will guide you through every step of the job search process
Branch: Green Bay WI