Position Title: Customer Service
Do you or someone you know have customer service experience and are looking to pursue and expand your knowledge? Look no further! This Customer Experience Representative role is the position for you! Temp to hire on 1st shift.
Responsibilities include but are not limited to:- High outbound call volume- Reactivate dormant accounts- Make outbound lead follow-up calls to former customers by telephone and email to qualify leads and sell products and services- Seek out answers to questions utilizing the material and tools available, remaining current on products, services and promotions; maintain product knowledge through training and continuing education- Maintain email inbox- Data entry- Enter no charge parts
Requirements:- High school diploma or GED- Previous experience using SAP or equivalent ERP- 6 months of experience in a customer service role- Experience handling a high volume of inbound calls- Bilingual Spanish
Benefits:Great benefits after hired on
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with nearly 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?- Your choice of temporary, temp-to-hire, or direct-hire job opportunities- Access to sought-after positions with leading employers- Dedicated placement specialists who will guide you through every step of the job search process