Position Title: Customer Service
Hours: 6:00am – 2:00pm
Are your skills not being fully utilized? Reach your maximum potential by working with QPS!
QPS Employment Group has a great opportunity available in Customer Service at a company in Franklin, WI. This is a temp to hire position for 1st shift. The main responsibility of the Customer Service position is to respond to customer inquiries.
Responsibilities include but are not limited to: - Receive phone calls from customers with various questions and inquiries about products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment- Collaborate with other sales, shipping and operations teams- Enter orders into ERP system- Enter and update leveled EDI (Electronic Data Interchange) schedule- Obtain freight quotes and select appropriate carrier- Perform quotes, re-quotes and pricing to customers- Invoice customer, posting and back flushing of orders
Requirements:- Knowledge and experience in how and when to escalate a priority customer issue highly preferred- Experience with Microsoft Office (Excel, Word, Power Point, Outlook, etc.)- Experience in manufacturing industry preferred