We feel the Safety Management process starts not when an injury occurs, but well before we even make the first placement at a client.
CUSTOMER ALIGNMENT AND DISCOVERY
Perhaps the most critical point of our relationship with any customer is identifying the right type of employer with whom to partner. We quantify exposure with each customer through our proprietary Risk Assessment Application.
JOB DESCRIPTIONS AND WORK SCOPE DEVELOPMENT
Before anyone is offered an assignment through a QPS office, that office meets with the employee and gives them an appropriate job description. QPS will even write a job description for those companies without documentation.
VISUAL VERIFICATION OF WORK SCOPE AND JOB HAZARD ANALYSIS
Would your current agency send an employee out to your jobsite without a recruiter actually seeing the worksite? Because so few of the intangibles can be communicated over a phone conversation, we feel an integral part of finding the right candidate is for our recruiter or branch manager to visit each worksite. We encourage these visits on an ongoing basis.
JOB SPECIFIC ORIENTATION AND TRAINING
QPS has developed online learning programs for each one of our clients. This video based learning platform allows us to have employees not only watch videos but also interact, respond to scenarios and pass tests that are then permanently recorded in our applicant tracking system.
ACCIDENT INVESTIGATION AND INJURY REPORTING
In the unfortunate event that one of our employees is injured, we have a set procedure in place to care for the employee, investigate the incident and mitigate losses starting with a nurse hotline. If not a 911 emergency, a call to the 24/7 line will determine if the injury can be self-treated or if the employee needs immediate care.
ASSOCIATE EMPLOYEE FOLLOW UP
We feel regular communication needs to start on day one of employment. Touch points on the first couple of days on the job as well as on an ongoing basis ensure that employees will continue to go back to work and then hopefully notify us of any new referrals they may have. We took this communication to a new level in 2011 by starting our own in-house centralized answer center. TAC - as it is known - makes and receives more than 3,000 calls a week.
LIGHT DUTY/ TRANSITIONAL DUTY
It has been shown that if an employee stays “work ready,” they are able to return to work sooner and will stay happier during their recovery process. It is our preference that our clients accept the employee back in a limited capacity role. But if that is not possible, we have in-house options, including our online safety training program.
SAFETY CONSULTING SERVICES
Employee safety is obviously important to us. Whether it is a QPS employee or our client’s employee, we offer a wide range of safety consulting services intended to help maintain a comprehensive safety program for your company. Learn More