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QPS focuses enhancing "employee experience"

Apr 12, 2019

When the Brookfield staffing and recruiting firm QPS Employment Group plans for its fiscal year, it’s not just about projecting revenue and profits.

It’s also about what it can do to make QPS an even more attractive place to work.

Right now, the company is looking into offering pet insurance for employees who could use such help for an expensive visit to the vet. It’s also investigating how the company might help with student loan reimbursement.

Recently, the company began offering the discount program Access Perks, which allows employees to pay less for everything from groceries to visits to theme parks.

“We want to make sure every single year we're looking at how can we improve that employee experience,” said Janet Agnello, executive vice president of human resources for QPS.

That approach must be working, because QPS is among companies that have been chosen by employees as a great place to work for all 10 years the Milwaukee Journal Sentinel’s Top Workplaces honor has existed.

QPS, which has about 150 employees in Wisconsin and 350 overall, is a staffing and recruiting firm that specializes in industrial, technical, office and professional placements with temporary, temp-to-hire and direct-hire options.

Founded in 1985, it now has almost 50 locations in Wisconsin, Illinois, Iowa, Kansas and Missouri.

In addition to its in-house workers, QPS employs more than 7,000 workers weekly, and works with more than 1,500 companies throughout the Midwest.

At a time when there are more jobs available than people to fill them, workers need to feel they belong at the company where they’re employed, Agnello said.

“We really have to tell the candidates why is this attractive to you,” she said. “We have to really tap into what that candidate is looking for.”

Like many companies, QPS offers a benefit plan that includes health, dental and vision coverage, life insurance and short- and long-term disability. But it also offers paid time off for an employee’s birthday, holds Friday potluck lunches, sponsors an annual holiday party and summer picnic, and has informal team and group events.

And there are some nice perks for employees who stay on board and win length-of-service gifts: $500 for five years of service, $2,000 for a trip for 10 years, and $3,000 for a trip or cash after 15 years.

“We obviously work hard here at QPS, so I think the ability to give back to our employees who put in all that time and years of services to enjoy some time with their families is very, very important to us. Kind of tapping into that family spirit,” she said.

There are other benefits as well, and Agnello said the company keeps looking for more.

It’s about providing choice for your employees to identify the things that are most important to them,” Agnello said. “And can we do that in a way that’s not administratively impossible or uber expensive? So we're trying to find solutions along those lines.”

That QPS has been a Top Workplace for 10 consecutive years is important, and makes it an attractive place to work, she said.

“The consistency tells you that the company is continuing to move in the right direction,” Agnello said.

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